Frequently asked questions about orders

 

My order

What's the status of my order?

If you have selected the "Create Customer Account" checkbox when filling in your order, you can log in and follow the order status HERE.

 

You can also create an account. In order to track the status of your order, you must enter the same email as when ordering. Create a customer account HERE

 

Where can I track the movement of a shipment?

If the order has been shipped, we have sent you a mailing number and tracking link to email. You can also find the shipment number in your customer account. You can watch the shipment HERE.

 

I don't know the order number or shipment number, how do I proceed?

Please fill out the form HERE. We will track your shipment and we will send you information in the shortest possible time - we usually respond within 1 hour.

 

Tailor-made order

Do you make custom orders?

Yes, we do. You can choose whether you want a photo wallpaper, a picture or a customized sticker.

 

Where can I place a custom order?

You can order HERE. Choose whether you want to create a wall mural, picture or sticker on the wall.

 

I want to use my own photo, is it possible?

Yes, however, photos must be in high resolution so that they are not blurred after enlargement.

 

What is the delivery time for custom orders?

It depends on size and graphics. Usually, however, the delivery time is about 1-2 weeks.

 

Can you create a collage from multiple photos?

We can. Just need to write us exactly how you want the resulting image to look. We will then send you a reconciliation proposal.

 

I like your wallpapers, but I didn't find the size I wanted.

You have the option to order a larger size and cut off the unwanted piece. Or you can use our offer of photo wallpapers, more information HERE.

 

Phone order

If you are not adept at shopping on the Internet, you can also order goods by phone. Please prepare the code and the name of the product you want to order - at the end of the label.

 

The order number is

+420 228 880 662

 

 

Didn't find the answer to your question? Come chat with us! Click the pink bar at the bottom right of the page.